Community Work Services

Our 6-week Hotel and Hospitality training, At Your Service, is an adaptation of the innovative American Hotel and Lodging Association's nationally accredited curriculum and certification. Specific trainings include Hospitality and Careers; Guest Services; Room Division; and Food and Beverage Service. Job seekers will attend training during regular hotel hours, and informational interviews with hospitality professionals as well as sit for an American Hotel and Lodging Association (ALHA) national accredited certification exam.

The Job Readiness Training portion of the program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing, and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events, and mock  interviews with hiring professional volunteers (2 weeks)

In this 6-week training program, the job seeker receives a comprehensive education in all of the facets and functions of the food industry through a combination of classroom hours and hands-on job training. Classroom instruction will focus on health and safety standards, inventory management, menu planning, and career pathways. Tasks will include customer service, order taking, utility work, food preparation, line/grill cooking, use of Point of Sale systems and kitchen clean up. At the end of the training, students have the opportunity to complete the online ServSafeFood Handlers course and obtain certification administered by the National Restaurant Association.

The Job Readiness Training portion of the program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing, and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events, and mock  interviews with hiring professional volunteers (2 weeks)

All participants in this component work with a Case Manager or Placement Specialist to create an Individualized  Placement Service Plan specifically focused on job development and placement. The individual Service Plan sets benchmarks, activities, and completion dates. Some Examples of tasks listed on the Placement Service Plan include: Attending mock interview sessions, attending employer tours, applying to at least 12 jobs per month, documenting follow-up contact with employers, attending job fairs, and meeting with assigned CWS staff members weekly.

Participants are expected to do 10 hours of Job Search per week, which will be a combination of time in the CWS Computer Lab, attending CWS events and activities, and networking in the community. Participants track Weekly Job Search Activities through a log that is reviewed weekly during the case management meetings.

The Job Readiness Program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing, and interviewing skills. Participants also attended tours of local employers, on and off-site hiring events, and mock interviews with hiring managers and professional volunteers.