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Community Work Services
  • 174 Portland Street, #2, Boston, MA 02114
  • 617-720-2233
  • Vocational Skills Training
At Your Service, Customer Service and Hospitality Training Program
Program activities:

Our 6-week Hotel and Hospitality training, At Your Service, is an adaptation of the innovative American Hotel and Lodging Association’s nationally accredited Institute START Curriculum and certification. START (Skills, Tasks, and Results Training) for Individual Positions offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property. Specific trainings include: Hospitality and Careers; Guest Services; Room Division; and Food and Beverage Service. Job seekers will attend training during regular hotel hours, informational interviews with hospitality professionals as well as sit for an American Hotel and Lodging Association (ALHA) national accredited certification exam.

The Job Readiness Training portion of the program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of locals employers, on and off-site hiring events and mock interviews with hiring professional volunteers (2 weeks)

Program is offered in: English
Participant demographics:

Low Income, disabled, underemployed, homeless adults, recovering from substance use

Anticipated number of SNAP participants per year: 30
Total hours: 25
Program duration: 10 weeks
Rolling Admission: Yes
Number of cycles: 8
Sample schedule:
HoursActivity TypeMonTueWedThuFriSatSun
9:00am-3:00pmHospitality Training
9:00am-3:00pmMock Interviews/Guest Speakers
9:00am-3:00pmHotel Tour
9:00am-12:00pmJob Readiness Training (2 weeks)
Other Schedule Information: Participant schedule and type of meeting will be determined based upon individual’s availability due to work work schedule. Admissions will be on a rolling basis.
Is the program offered remotely? Possible, but not typical
Is public transportation available? No

Location information:

174 Portland Street Boston, MA 02114Accessible Via Public Transportation
Program requirements: CORI check, SORI check
Program is CORI friendly? Yes
Anticipated outcomes: American Hotel and Lodging Association (AHLA) | Customer Service and Hospitality certificate | Job Readiness Training Certification of Completion
Other outcomes: Employment/Promotion, Industry skills gain

Participant Supports:

Participant Support CategoryAll participantsAs needed
DTA SNAP Child Care Referral
DTA SNAP Transportation Support
Are there any out of pocket expenses for the participant? No
Do participants receive any pay? Stipend
Other, please explain: Based on completing 80% of training attendance; $230 paid after JST, Skills Training and obtaining successful employment and retaining 30 days on the job.

Contact Information

Program Liaison: Silvia Juarez
Telephone: 617-720-2233
Program code: CWS-VT-AYS
ABAWD Qualifying? Yes