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    Cape Cod Community College
    • 2240 Iyannough Road, Hyannis, MA 02668
    • 508-375-5013
    • Vocational Skills Training
    Certified Office Assistant Program
    Program activities:

    This course focuses on the use of a Windows-based personal computer in various business settings. A lab/lecture environment using Zoom is used to enable students to learn the Windows operating system and Microsoft Office for word processing, spreadsheets, databases, and presentation graphics. Students are introduced to the software and then progress through various challenging assignments, including integrating applications. Basic concepts in Internet usage, including electronic mail, are an integral part of the course.

    Through a results-focused three-prong training approach, students will learn customer service fundamentals and be able to focus on strategies for lasting change in their workplace’s culture of customer service.

    Career coaching, professional skills, job search strategies, and resume assistance will be provided and contextualized to the office administration field.

    Program is offered in: English
    Participant demographics:

    Unemployed, underemployed, marginalized populations.

    Anticipated number of SNAP participants per year: 8
    Total hours: 13
    Information About Program Hours: Weekly hours comprised of 10 program hours + 3 hours of homework
    Program duration: 12 weeks
    Rolling Admission: No
    Number of cycles: 2
    Program start dates: Fall Semester and Winter/Spring Semester
    Sample schedule:
    HoursActivity TypeMonTueWedThuFriSatSun
    6:00pm-9:00pmLive Zoom Sessions✓✓✓
    Is the program offered remotely? Yes
    Is public transportation available? Yes

    Location information:

    Cape Cod Community College’s Hyannis Center, 540 Main Street, Hyannis, MA 02601Access to public transportation is available
    Additional information about location:

    In-person tutoring for lab work offered in person at Cape Cod Community College’s Hyannis Center, 540 Main Street, Hyannis, MA 02601.

    Program is CORI friendly? No
    Anticipated outcomes: Office Assistant certification, Cape Cod Community College Certificate of Completion
    Other outcomes: Employment/Promotion

    Participant Supports:

    Participant Support CategoryAll participantsAs needed
    DTA SNAP Child Care Referral✓
    DTA SNAP Transportation Support ✓
    Test/License Fees✓
    Books/Supplies✓
    Loaner laptop✓
    Are there any out of pocket expenses for the participant? No
    Do participants receive any pay? Not applicable

    Contact Information

    Program Liaison: Steve McLeod
    Telephone: 508-375-5004
    Email: smcleod@capecod.edu
    Program code: CCC-IH-VT-COA
    ABAWD Qualifying? No