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Cape Cod Community College
  • 2240 Iyannough Road, Hyannis, MA 02668
  • 508-375-5013
  • Vocational Skills Training
Certified Office Assistant Program
Program activities:

This course focuses on the use of a Windows-based personal computer in various business settings. A lab/lecture environment using Zoom is used to enable students to learn the Windows operating system and Microsoft Office for word processing, spreadsheets, databases, and presentation graphics. Students are introduced to the software and then progress through various challenging assignments, including integrating applications. Basic concepts in Internet usage, including electronic mail, are an integral part of the course.

Through a results-focused three-prong training approach, students will learn customer service fundamentals and be able to focus on strategies for lasting change in their workplace’s culture of customer service.

Career coaching, professional skills, job search strategies, and resume assistance will be provided and contextualized to the office administration field.

Program is offered in: English
Participant demographics:

Unemployed, underemployed, marginalized populations.

Anticipated number of SNAP participants per year: 8
Total hours: 13
Information About Program Hours: Weekly hours comprised of 10 program hours + 3 hours of homework
Program duration: 12 weeks
Rolling Admission: No
Number of cycles: 2
Program start dates: Fall Semester and Winter/Spring Semester
Sample schedule:
HoursActivity TypeMonTueWedThuFriSatSun
6:00pm-9:00pmLive Zoom Sessions
Is the program offered remotely? Yes
Is public transportation available? Yes

Location information:

Cape Cod Community College’s Hyannis Center, 540 Main Street, Hyannis, MA 02601Access to public transportation is available
Additional information about location:

In-person tutoring for lab work offered in person at Cape Cod Community College’s Hyannis Center, 540 Main Street, Hyannis, MA 02601.

Program is CORI friendly? No
Anticipated outcomes: Office Assistant certification, Cape Cod Community College Certificate of Completion
Other outcomes: Employment/Promotion

Participant Supports:

Participant Support CategoryAll participantsAs needed
DTA SNAP Child Care Referral
DTA SNAP Transportation Support
Test/License Fees
Loaner laptop
Are there any out of pocket expenses for the participant? No
Do participants receive any pay? Not applicable

Contact Information

Program Liaison: Steve McLeod
Telephone: 508-375-5004
Program code: CCC-IH-VT-COA
ABAWD Qualifying? No