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    • Provider Login
    Cape Cod Community College
    • 2240 Iyannough Road, Hyannis, MA 02668
    • 508-375-5013
    • Vocational Skills Training
    Certified Office Assistant
    Program activities:

    Students will build foundational skills and practices with a focus on technology, communication, customer service, and career preparation and navigation.

    Students will participate in Microsoft Office computer applications training to learn basic file management and MS Word document preparation and integration with other applications such as MS Outlook to prepare Mail-Merge emailing.  They will learn key MS Excel functions and be able to prepare spreadsheets, read and write formulas, and create charts. Students will learn how to prepare presentations using MS Powerpoint, including the use of Slide Master, creating templates, inserting graphics, WordArt, charts and tables and linking spreadsheets, charts and documents from other applications.

    Students will learn how to communicate effectively with customers (internal and external), turnaround customer complaints, successfully manage conflicts, and contribute to a positive communication climate. Confidence and comfort with the newly acquired customer service skills will be developed in this remote learning format through active participation and role playing and individual coaching.

    Interested candidates will be invited to a virtual (Zoom) Information Session (late Aug/early Sept) after competing the survey questionnaire below

    Click Here to Complete Questionnaire

     

    Program is offered in: English
    Participant demographics:

    Unemployed, underemployed, marginalized populations.

    Anticipated number of SNAP participants per year: 10
    Total hours: 9
    Program duration: 16 weeks
    Rolling Admission: No
    Number of cycles: 1
    Program start dates: October 2025
    Sample schedule:
    HoursActivity TypeMonTueWedThuFriSatSun
    56 hours total live Zoom sessions
    Other Schedule Information: Program to begins October 7, 2025. Schedule will mostly be 2 evenings per week, 2 to 2 1/2 hours per session and require 2-3 hours per week independent homework.
    Is the program offered remotely? Yes
    Is public transportation available? No

    Location information:

    Additional information about location:

    Classes are held remotely over Zoom with live instructor presentation. exercises and discussion

    Program is CORI friendly? Yes
    Other outcomes: Employment/Promotion, Basic skills gain, Industry skills gain

    Participant Supports:

    Participant Support CategoryAll participantsAs needed
    Loaner Laptop✓
    Are there any out of pocket expenses for the participant? No
    Do participants receive any pay? Not applicable

    Contact Information

    Program Liaison: Steve McLeod
    Telephone: 508-375-5004
    Email: smcleod@capecod.edu
    ABAWD Qualifying? No