The ESOL for Customer Service job training program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services. Upon completing the training, participants will have the motivation and self-confidence to apply and interview successfully for customer service roles geared towards their interests and career goals.

Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)

Program Activities include:

• Intake interview and paperwork
• In-person instruction in ESOL, Vocational Skills, and Job Search
• Remote instruction in ESOL, Vocational Skill, and Job Search
• 1-1 Career Counseling (case management)
• Field Trips to local employers
• Guest Speakers
• Student Showcase/networking event with employers
• Graduation Ceremony

The ESOL for Customer Service job training program is offered in-person