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Northern Essex Community College
  • 100 Elliott St., Haverhill, MA 01830
  • 978-556-3000
  • Vocational Skills Training
ESOL Supported Medical Office Front Desk Certificate Program
Program activities:

This 18-week online program for English Language Learners with Intermediate to Advanced English Skills is a series of courses taught by live instructors with much interaction. The Certificate program is designed for those who seek entry-level employment in the medical office field, as well as those currently employed in the medical field who seek additional training.

The first course in this series, Digital Literacy, will teach students how to use Outlook to create and manage calendars, Video Conferencing applications such as Zoom and GoToMeeting, Google Drive, Docs, Sheets, and Slides, Excel, PowerPoint and Word. Throughout the entire Certificate Program students will participate in supported ESOL studies to improve their English reading, writing, listening and speaking skills.
The skills portion of the course will provide an introductory study of medical office procedures, law/ethics, terminology, billing/coding, computer keyboarding, computes in healthcare along with supportive ESOL instruction in healthcare literacy and career development skills.

The last portion of this training will include Personal Finance Literacy. Introduction to Personal Finance will cover essential aspects of consumer personal finance consisting of budgeting, debt management, saving, credit and its history, insurance, taxes, investments, and retirement. The goal is to understand the financial system along with products offered and what works best for the individual to make the best-informed decision for their life and different life cycles. Reviewing saving plans, loan options, how to manage your credit, how to become a savvy consumer and save for the future addressing the core and fundamental concepts. This will lead to informed decisions for the future, as their careers and life evolve and change.
Upon completion students will work with a Career Coach who will provide career readiness, job interviewing, resume building and job search skills.

*Required Textbook: MindTap: Medical Terminology for Health Professions 12 Months Access, 8th Edition, Spiral bound Version ISBN: 9781305634435 *Required textbook must be purchased prior to start of class. Approx. $30

Program is offered in: English
Participant demographics:

English language learners at an Intermediate to Advanced Level

Anticipated number of SNAP participants per year: 20
Total hours: 15
Program duration: 18 weeks
Rolling Admission: No
Number of cycles: 1
Sample schedule:
HoursActivity TypeMonTueWedThuFriSatSun
5:00pm-8:00p & 6:00p-9:00pmCareer Skills Training
6:00pm-9:00pmEnglish Language Learning Instruction
VariesSelf Directed Assignments (3 hrs)
Other Schedule Information: Students will attend online classes no more than 3 times per week for 18 weeks. Outside of class hours, students may receive homework assignments. Throughout the program, students will meet individually with a career coach for added support. Classes will not occur during holidays.
Is the program offered remotely? Yes

Location information:

Fully remote with live instructors
Other requirements: Intermediate or higher level (SPL 4/5) English required. Textbook purchase required.
Program is CORI friendly? No
Anticipated outcomes: Medical Front Office Desk Staff Certificate awarded by Northern Essex Community College Potential jobs: Medical Services Manager, Medical Administrative Assistant, Medical Clinic Receptionist, Medical Secretary
Other outcomes: Employment/Promotion, Basic skills gain, Industry skills gain

Participant Supports:

Participant Support CategoryAll participantsAs needed
DTA SNAP Child Care Referral
Are there any out of pocket expenses for the participant? Yes
Out of pocket expense(s) or additional information: Cost of textbook(s) - approximately $30
Do participants receive any pay? Not applicable

Contact Information

Program Liaison: Randall Correa
Telephone: 978-556-3322
Program code: NEC-IH-VT-MOF
ABAWD Qualifying? No