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Wellspring House, Inc.
  • 302 Essex Ave., Gloucester, MA 01930
  • 978-281-3558
  • Vocational Skills Training
HealthCare Office Support Training/MediClerk (Full-time HYBRID)
Program activities:

Wellspring’s HealthCare Office Support Training (HOST) (previously known as MediClerk) is a licensed skills training program offered by Wellspring Community Education in partnership with Mass General Brigham Salem Hospital. The program is designed to provide students with the opportunity to build critical skills and professional connections leading to the attainment of administrative, non-clinical positions within the healthcare field.

Participants in the full-time hybrid program receive 450 hours of vocational skills training and job readiness/job search support in the following areas:

  • Medical Terminology, Medical Office Procedures, Medical Keyboarding, and Business Communication
  • Microsoft Word/Google Docs; Excel/Sheets; PowerPoint/Slides; Outlook/Gmail; ZOOM, Windows and Google Classroom
  • Professional Success/Job Search Skills/Goal Setting
  • Participation in virtual and in-person job shadows in healthcare
  • Participation in a two-week internship


The program meets for 15 weeks per cycle.


Graduates will be qualified for entry-level positions earning between $18-$22+ an hour. Positions titles include:

  • Patient Services Representative
  • Unit Secretary
  • Registration and Scheduling Specialist, and more!


On average, 80% of students who graduate from the program secure employment within 6 months or less.


Upon successful completion of the HealthCare Office Support Training, graduates are also eligible to receive 19 credits from North Shore Community College with only a $50 administration fee. These credits are verified through the Center for Prior Learning Assessment and can be applied to certificate and associate degree programs in related areas.


Applicants are required to:

  • attend an information session (offered virtually or in-person in Salem, MA)
  • complete an application
  • present a high school diploma or a GED/HiSET certificate
  • have reliable internet access for virtual components
  • type at least 25 words-per-minute (WPM) as verfied via
  • Elect to take and pass a Criminal Offender Record Investigation (CORI)
  • meet current Salem vaccination and immunization requirements (Covid-19 vaccination, influenza vaccination, recent TB test (within 3 months), proof of MMR/Varicella immunization)

The program is free for income-eligible SNAP recipients.

Find more information or complete a training application here.

Program is offered in: English
Participant demographics:

Open to individuals 18 and older who have a high school diploma or equivalent, who are eligible to work and have a goal of employment in a medical office or related areas in healthcare.

Anticipated number of SNAP participants per year: 7
Total hours: 30
Program duration: 15 weeks
Rolling Admission: No
Number of cycles: 3
Program start dates: Next start date: Tuesday, September 3, 2024 Information sessions are held on Wednesdays (5-5:30 p.m.) and Fridays (12-12:30 p.m.) To register and receive the meeting ID and ZOOM link, contact Yolanda Testaverde at yt*********@we*************.org or call/text 978-219-7225
Sample schedule:
HoursActivity TypeMonTueWedThuFriSatSun
9-11amAcademic coursework; incl. self-paced and online
9am-3pmWork-based activities, internships/job shadows
variesAcademic advising/support
Other Schedule Information: Each training cycle runs for 15 weeks. In-person classes are held during weeks 1-12 on Tuesdays, Wednesdays and Thursdays from 9 am – 3 pm. at Mass General Brigham Salem Hospital. On Fridays, classes meet virtually on ZOOM from 9 a.m. – 11 a.m. Additional academic/advising support is provided virtually on Mondays. Students complete an additional 10 hours/week of online assignments and project-based learning administered via Google Classroom. Internships placements with employer partners occur in week 13 & 14 of the training and are typically scheduled for Monday – Friday from 9 a.m. – 3 p.m. Week 15 of the program is in-person. In Spring 2024, there will be a second section of the full-time program offering at a North Shore location to be determined.
Is the program offered remotely? Hybrid
Is public transportation available? Yes

Location information:

55 Highland Avenue, 4th Floor, Salem, MA 01970Accessible via MBTA bus (Route 450/456) and a 30-minute walk from MBTA Commuter Rail Station in Salem (1.4 miles)
Additional information about location:

Internship locations vary. Every effort is made to secure internship locations that are accessible to public transportation and near a participant’s home.

Virtual and online components may be completed at a location of the student’s choosing. Student must have reliable internet access. The program can loan Chromebooks to those who do not have access to their own computer.

Program requirements: CORI check, SORI check, High school diploma/GED/HiSET, Immunizations/Health Records
Program is CORI friendly? No
Anticipated outcomes: Certificate of Completion
Other outcomes: Employment/Promotion, Industry skills gain, Up to 19 transferrable college credits to use towards an associate's degree at North Shore Community College

Participant Supports:

Participant Support CategoryAll participantsAs needed
DTA SNAP Transportation Support
DTA SNAP Child Care Referral
Homelessness Prevention
The program can loan Chromebooks to those who do not have access to their own computer.
Are there any out of pocket expenses for the participant? Yes
Out of pocket expense(s) or additional information: Some applicants incur an upfront cost of required immunizations, depending on insurance ($35 -$200). Can be reimbursed by Wellspring
Do participants receive any pay? Stipend
Other, please explain: $1500 stipends paid as gift cards in 3 increments during program.

Contact Information

Program Liaison: Yolanda Testaverde
Telephone: 978-219-7225
Program code: WSH-VT-MC-FT
ABAWD Qualifying? Yes