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    • Provider Login
    Boston Chinatown Neighborhood Center
    • 38 Ash Street, Boston, MA 02111
    • 617-249-2995
    • Job Retention
    JR: ESOL for Customer Service Job Training Program
    Program activities:

    Upon completing the ESOL for Customer Service job training program and entering employment, participants will receive individual job retention services from the BCNC employment specialist for at least one year. Follow-up primarily consists of office visits, but may include emailing, phone calls, text messaging, and workplace visits as needed. At a minimum, contact is weekly for the first month, monthly for the next five months, and every two months thereafter. While only 90 days of job retention are available through SNAP PATH to Work, the goal is to maintain regular contact for two years post-hire.

    Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues.

    (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)

    Program is offered in: English
    Participant demographics:

    SNAP clients who have completed Vocational Skills Training component and entered into employment

    Anticipated number of SNAP participants per year: 4
    Total hours: 1
    Program duration: 12 weeks
    Rolling Admission: No
    Number of cycles: 4
    Program start dates: Spring (Apr-Jun) 2024, Summer (Jul-Sep) 2024
    Sample schedule:
    HoursActivity TypeMonTueWedThuFriSatSun
    FlexibleJob Retention Services (1 hr per week)✓✓✓✓✓
    Other Schedule Information: Job retention/case management is 1 hour/week, scheduled based on the student and advisor’s mutual availability. All participants in the Vocational Training/Supervised Job Search are required to enroll in Job Retention Services.
    Is the program offered remotely? Yes
    Is public transportation available? Yes

    Location information:

    38 Ash Street, Boston, MA 02111Two-minute walk from the Tufts Medical Center on the MBTA Orange and Silver Lines.
    Additional information about location:

    in-person or remote options

    Other requirements: Employment and completion of ESOL for Customer Service Vocational Skills Training Component
    Program is CORI friendly? Yes
    Other outcomes: Employment/Promotion, 30-90 days retention in an entry-level customer service job

    Participant Supports:

    Participant Support CategoryAll participantsAs needed
    DTA SNAP Transportation Support✓
    DTA SNAP Child Care Referral✓
    Are there any out of pocket expenses for the participant? No
    Do participants receive any pay? Not applicable

    Contact Information

    Program Liaison: Nicole Smith
    Telephone: 617-800-8976
    Ext: 1030
    Email: nicole.smith@bcnc.net
    Program code: BCNC-JR
    ABAWD Qualifying? No