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Boston Chinatown Neighborhood Center
  • 38 Ash Street, Boston, MA 02111
  • 617-249-2995
  • Job Search Training
JST: ESOL for Customer Service Job Training Program
Program activities:

The ESOL for Customer Service job training program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services. Upon completing the training, participants will have the motivation and self-confidence to apply and interview successfully for customer service roles geared towards their interests and career goals.

Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)

Classes offered remotely on Zoom, or in-person.

Program is offered in: English
Participant demographics:

Participants must be 1) adult immigrants with limited English proficiency, 2) residents of Boston or Metro North region, 3) low-income, and 4) authorized to work in the U.S.

Anticipated number of SNAP participants per year: 4
Total hours: 5
Program duration: 12 weeks
Rolling Admission: No
Number of cycles: 4
Program start dates: Spring (Apr-Jun) 2024, Summer (Jul-Sep) 2024
Sample schedule:
HoursActivity TypeMonTueWedThuFriSatSun
Flexible (remote or in-person)Job search training
Flexible (remote or in-person)Career counseling
Other Schedule Information: Supervised Job Search/case management is 1-5 hour/week, scheduled based on the student and advisor’s mutual availability. All participants in the Vocational Training are required to enroll in Supervised Job Search if they are not employed by their graduation date. Classes are offered in-person or remotely.
Is the program offered remotely? Yes
Is public transportation available? Yes

Location information:

38 Ash Street, Boston, MA 02111. The nearest transit stop is Tufts Medical Center on the MBTA Orange and Silver Lines.
Additional information about location:

The nearest transit stop is Tufts Medical Center on the MBTA Orange and Silver Lines.

Other requirements: Completion of ESOL for Customer Service Vocational Skills Training Component.
Program is CORI friendly? Yes
Other outcomes: Employment/Promotion, Placement in an entry-level customer service job

Participant Supports:

Participant Support CategoryAll participantsAs needed
DTA SNAP Transportation Support
DTA SNAP Child Care Referral
Are there any out of pocket expenses for the participant? No
Do participants receive any pay? Not applicable

Contact Information

Program Liaison: Nicole Smith
Telephone: 617-800-8976
Ext: 1030
Program code: BCNC-JST
ABAWD Qualifying? No