This 34 week intensive occupational skills training includes classroom academic technical instruction and exploration of the IT support occupation with partners/employers via tours and guest speakers. Career Readiness/Workforce preparation seminar will run concurrent throughout the duration of the full program.

Information & Technology training include, but not limited to:

• IT Help Desk concepts
• Operating systems and software
• PC Computer Hardware & Support
• Networking technologies
• Customer Service training
• Career Exploration & Readiness
Participants receive hands-on experience with troubleshooting & maintaining computers, software, networks and mobile devices.

Career Exploration and Readiness preparation include, but are not limited to:

• History, language & culture of information technology industry
• Employment and career pathways in the Information & Technology industry
• Job readiness and job seeking techniques (e.g. resumes, interviewing, soft-skills)
• Microsoft Office Suite & Google Apps

Frequent written reports and oral presentations are required to strengthen the student’s communication skills and get them accustomed to public speaking. Examinations and quizzes are administered weekly to assess learned knowledge of presented material and determine need for remediation/tutoring intervention.

Graduates are eligible to apply for college credits at Bunker Hill Community College and Franklin Cummings Tech if they enroll in programs at these institutions.

Program graduates can continue to receive weekly job seeking and placement support, through one-on-one meetings or small-group seminars focused on improving job seeking skills and identify positions for which they were trained and/or aligned with their career pathway. Support strives to enhance the participants’ skills, increasing motivation and self-confidence to persevere in the job seeking process.