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    Lawrence Community Works, Inc.
    • 168 Newbury Street, Lawrence, MA 01841
    • 978-685-3115
    • Vocational Skills Training
    Medical Customer Service
    Program activities:

    Our Medical Customer Service program will help participants to gain the medical customer service skills needed to help them get a job and succeed as a medical customer service representative. They will also benefit from a a paid internship at one of our medical facility partner sites, such as, Greater Lawrence Family Health Center (GLFHC) or Lawrence General Hospital (LGH).

    The schedule and structure of the program is as follows:

    4 weeks of classroom instruction in customer service skills, as well as job readiness skills such as writing a resume and cover letter, followed by a 4-week paid internship at a local medical facility.

    Program is offered in: English
    Participant demographics:

    Participants must be:

    • 18 plus years of age
    • Bilingual (English/Spanish: speaking, reading, and writing)
    • CORI approved
    Anticipated number of SNAP participants per year: 10
    Program duration: 8 weeks
    Rolling Admission: No
    Number of cycles: 4
    Program start dates: The Medical Customer Service program start date is: September 9, 2024
    Sample schedule:
    HoursActivity TypeMonTueWedThuFriSatSun
    1pm - 4pmCustomer Service Skills✓✓✓
    Is the program offered remotely? Yes

    Location information:

    Additional information about location:

    Our program location is:
    Lawrence Community Works
    168 Newbury St.
    Lawrence, MA 01841

    Program requirements: CORI check, High school diploma/GED/HiSET, Immunizations/Health Records
    Program is CORI friendly? No
    Anticipated outcomes: Upon completed the Medical Customer Service classes and internship, students will receive a Certificate in Medical Customer Service.
    Other outcomes: Employment/Promotion, Basic skills gain, Industry skills gain

    Participant Supports:

    Participant Support CategoryAs neededAll participants
    DTA SNAP transportation support✓
    DTA SNAP child-care support✓
    Are there any out of pocket expenses for the participant? No
    Out of pocket expense(s) or additional information: This program is free.
    Do participants receive any pay? Wage
    Other, please explain: This program includes a paid internship.

    Contact Information

    Program Liaison: Luis Fontanez
    Telephone: 978-685-3115
    Email: lfontanez@lawrencecommunityworks.org
    Program code: LCW-VT-MCS
    ABAWD Qualifying? No