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Northern Essex Community College
  • 100 Elliott St., Haverhill, MA 01830
  • 978-556-3000
  • Vocational Skills Training
ESOL Supported Microsoft Office Specialist Certificate Program
Program activities:

This 16-week online program for English Language Learners with Intermediate to Advanced English Skills is a series of courses taught by live instructors with much interaction.

The first course in this series, Digital Literacy, will teach students how to use Outlook to create and manage calendars, Video Conferencing applications such as Zoom and GoToMeeting, Google Drive, Docs, Sheets, and Slides, Excel, PowerPoint and Word. Throughout the entire Certificate Program students will participate in supported ESOL studies to improve their English reading, writing, listening and speaking skills.

The skills portion of this program will include Microsoft Office Word, Excel, PowerPoint, and Access. Students will acquire the skills needed to complete the Microsoft Office Specialist Expert Certification. With training in current computer applications, students will be prepared to perform the job duties needed to work in an office environment. Students will receive supportive ESOL services while enrolled in this certificate program. ESOL instruction and activities will closely follow the career and vocational curriculum to bolster the skills learned in class.

The last portion of this training will include Personal Finance Literacy. Introduction to Personal Finance will cover essential aspects of consumer personal finance consisting of budgeting, debt management, saving, credit and its history, insurance, taxes, investments, and retirement. The goal is to understand the financial system along with products offered and what works best for the individual to make the best-informed decision for their life and different life cycles. Reviewing saving plans, loan options, how to manage your credit, how to become a savvy consumer and save for the future addressing the core and fundamental concepts. This will lead to informed decisions for the future, as their careers and life evolve and change.
Upon completion students will work with a Career Coach who will provide career readiness, job interviewing, resume building and job search skills.

*Required Textbook: GO! Microsoft Office 365: Introductory 2019, 1st edition — MyLab IT with Pearson eText ISBN-13: 9780135651346  *Textbook must be purchased prior to start of class.

Program is offered in: English
Participant demographics:

English language learners at an Intermediate to Advanced Level

Anticipated number of SNAP participants per year: 20
Total hours: 12
Program duration: 16 weeks
Rolling Admission: No
Number of cycles: 1
Sample schedule:
HoursActivity TypeMonTueWedThuFriSatSun
5:00pm-8:00pmCareer Skills Training
5:00pm-8:00pmEnglish Language Learning Instruction
VariesSelf Directed Assignments (3 hrs)
Other Schedule Information: Students will attend online classes no more than 2 times per week. Students will meet individually with a career coach outside of class hours for added support. Classes will not occur during holidays
Is the program offered remotely? Yes

Location information:

Fully remote with live instructors
Additional information about location:

Program is fully remote with live instructors.

Other requirements: Intermediate or higher level (SPL 4/5) –English required. Required textbook -see description.
Program is CORI friendly? Yes
Anticipated outcomes: Microsoft Office Specialist Certificate awarded by Northern Essex Community College Potential jobs: Office Manager, Executive Assistant, Administrative Assistant, IT Support Technician, Database Specialist
Other outcomes: Employment/Promotion, Basic skills gain, Industry skills gain

Participant Supports:

Participant Support CategoryAll participantsAs needed
DTA SNAP Child Care Referral
Are there any out of pocket expenses for the participant? Yes
Out of pocket expense(s) or additional information: Cost of book - approximately $30
Do participants receive any pay? Not applicable

Contact Information

Program Liaison: Randall Correa
Telephone: 978-556-3322
Program code: NEC-IH-VT-MSC
ABAWD Qualifying? No