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Year Up United
  • 45 Milk Street, 9th floor, Boston, MA 02109
  • 617-542-1533
  • Work Experience | Internship
Year Up United Banking and Customer Success Program
Program activities:

Year Up United has developed innovative program models to iterate on our proven approach and to advance our strategic priorities. We are expanding our accelerated Banking and Customer Success program to 20 Boston-area students in October 2024, with the goal of serving 40 students annually. This program was designed as a solution based on feedback from participants, staff, and corporate partners to deliver a more consistent and shortened training for jobs in this track.

In our centralized accelerated Banking and Customer Success program, just like the year-long program in downtown Boston, students first participate in Learning and Development, where they gain technical, business, and interpersonal skills aligned with in-demand, middle-skill roles. Students receive an educational stipend, and we offer opportunities to acquire industry-recognized credentials and certifications. These three months of classroom training are led by Year Up staff, with a focus on foundational customer success training and internship-specific training towards the end of the program (e.g., public speaking and role-playing exercises). This training is primarily virtual, with two opportunities for local Boston students to connect in-person.

Students in Boston are enrolled alongside participants at 15+ other Year Up sites across the country. This allows them to learn from a wider group of peers, and also ensures consistency for corporate partners who host interns across several regions.

Upon completion of the training phase, students enter a work-based experience at a leading local employer, such as Bank of America and JPMorgan Chase. By the end of their work placements, many students convert their role into a full-time opportunity at their companies, and all earn marketable experience that bolsters their resumes, builds their networks, and increases their access to living-wage jobs.

Throughout the program, we provide wraparound support services to ensure students’ success and progression despite external challenges they may be facing. We recognize that many students are presented with responsibilities and barriers that could impede their participation and interfere with securing employment. In response, we provide resources to balance personal demands and the rigors of the program. This includes but is not limited to: a Student Services team of social workers, available financial assistance as needs arise, mental health supports and referrals, and a network of community-based organizations and providers.

Our support continues post-graduation, with a dedicated Career Services team that assists with job searching and placement. All graduates will join the National Alumni Association, a community of more than 27,200 alumni nationally, and 4,200 locally in YUGB, who provide lifelong access to career and academic advising, networking, employment assistance, and more. We also offer ongoing support for alumni through YUPRO (Year Up United Professional Placement, PBC), our employment placement agency. By providing a comprehensive suite of supports both during and after our programs, Year Up United ensures graduates find meaningful employment with living wages and career growth pathways.

Program is offered in: English
Participant demographics:

We serve young adults ages 18-29, the majority of whom are people of color. Our students have a H.S. diploma/GED but are disconnected from the economic mainstream.

Anticipated number of SNAP participants per year: 5
Total hours: 35
Program duration: 24 weeks
Rolling Admission: No
Number of cycles: 1
Program start dates: Enrolls in May and October each year
Sample schedule:
HoursActivity TypeMonTueWedThuFriSatSun
8:30-4:30Learning & Development (first 3 months)
9:00-5:00Internship (following 3 months)
Is the program offered remotely? Hybrid
Is public transportation available? Yes

Location information:

Year Up United, 45 Milk Street, Boston MA 02109Accessible via public transit
Additional information about location:

The training is 6 months in total (3-month Learning & Development delivered primarily virtually, 3-month work-based learning experience). During the training phase, students are expected to come to Year Up United about once per month for program and academic activities. The majority of internships are in-person.

Program requirements: CORI check, Drug Testing, High school diploma/GED/HiSET, Immunizations/Health Records
Program is CORI friendly? Yes
Additional details: Misdemeanor or juvenile records have no impact on your application to Year Up United, but do need to be disclosed to the companies where students are placed for their internship. We work closely, in partnership with our corporate partners, to support young adults with a criminal record as best we can.
Anticipated outcomes: Year Up United program completion certificate
Other outcomes: Employment/Promotion, Basic skills gain, Industry skills gain, 85% of graduates employed and/or enrolled in postsecondary education, earning $23/hour on average

Participant Supports:

Participant Support CategoryAs neededAll participants
Childcare
Transportation
Books/Supplies
Clothing
Technology
Are there any out of pocket expenses for the participant? Yes
Out of pocket expense(s) or additional information: Transportation to program/internship for in-person days
Do participants receive any pay? Stipend
Other, please explain: Bi-weekly stipend during Learning and Development and internship – higher rate on internship

Contact Information

Program Liaison: Janae Landers
Telephone: 602-317-9614
Program code: YUP-VT-BCS
ABAWD Qualifying? Yes