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    Career Training Academy
    • 84 Haseltine St., Haverhill, MA 01835
    • 978-258-6894
    • Vocational Skills Training
    Employment Edge Training: Customer Service Training
    Program activities:

    The program includes a variety of activities and workshops aimed at enhancing employability and leadership skills, preparing individuals for job readiness, providing certification opportunities, offering real-world experience through an internship, and providing job placement.

    1. Employability and Leadership Skills Workshops:
    Participants will engage in workshops that focus on developing essential employability and leadership skills. These workshops may cover topics such as communication skills, teamwork, problem-solving, time management, critical thinking, conflict resolution, and professional etiquette.

    2. NRF Customer Service Certification:
    Participants will have the opportunity to earn a NRF Customer Service Certification. This certification validates the participant’s skills and knowledge in providing excellent customer service and can greatly enhance their employability in customer-facing roles. The program will provide the necessary resources and training materials for participants to prepare for and pass the certification exam.

    3. 2-Week Unpaid Internship:
    To provide participants with real-world experience, the program offers a 2-week unpaid internship opportunity. Participants will be placed in a customer service role in a company or organization related to a field of interest or chosen career path. During the internship, participants will have the opportunity to apply the skills and knowledge gained during the workshops and classes in a practical setting. This experience will not only enhance their resumes but also provide valuable insights into the professional world and help them make informed career decisions.

    4. Job Readiness Preparation Classes:
    This component of the program provides participants with the tools and resources they need to successfully prepare for the job market. Classes may cover resume writing, cover letter development, interview skills, networking strategies, job search techniques, and professional dress code.

    5. Job Placement Services:
    Upon completion of the program, participants will receive assistance in finding suitable employment. The program will have partnerships with local employers and recruiters, who will be informed of the participants’ skills and capabilities

    Program is offered in: English
    Participant demographics:

    Unemployed or underemployed community members of the Merrimack Valley that face multiple barriers to obtaining employment that are interested in pursuing employment in the customer service industry

    Anticipated number of SNAP participants per year: 20
    Total hours: 20
    Program duration: 10 weeks
    Rolling Admission: Yes
    Program start dates: Open Entry / Open Exit
    Sample schedule:
    HoursActivity TypeMonTueWedThuFriSatSun
    5:00pm-8:00pmJob Search /Job Readiness Prep ✓✓✓✓✓
    5:00pm-8:00pmEmployability/Leadership Workshops✓✓
    5:00pm-8:00pmCustomer Service Certification Preparation✓✓✓✓
    9:00am-8:00pmWork Experience ✓✓✓✓✓
    Other Schedule Information: A two-week unpaid internship will be provided in participant’s field of choice. Internship hours and schedule vary depending on participant and employer needs. The schedule is adaptable and can be customized based on the specific requirements and needs of the participant. Following an initial assessment, an individualized schedule can be arranged. Remote days are Mondays, Thursdays, and Fridays. On-site days are Tuesdays and Wednesdays.
    Is the program offered remotely? Hybrid
    Is public transportation available? Yes

    Location information:

    439 South Union Street, Suite 111, Lawrence MA 01844 Yes
    Other requirements: Participant must be willing and able to work upon completion of program
    Program is CORI friendly? Yes
    Anticipated outcomes: National Customer Service Certification and a Certificate of Program Completion Microsoft Digital Literacy Certification
    Other outcomes: Employment/Promotion, Basic skills gain

    Participant Supports:

    Participant Support CategoryAs neededAll participants
    Child Care✓
    Transportation✓
    Test/License Fees✓
    Books/Supplies✓
    Clothing/Uniforms✓
    Are there any out of pocket expenses for the participant? No
    Do participants receive any pay? Not applicable

    Contact Information

    Program Liaison: Yasmine Perez
    Telephone: 978-273-5181
    Email: info@careertrainingacademy.org
    Program code: CRL-VT-CSC
    ABAWD Qualifying? Yes