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Individuals experiencing homelessness, housing instability, and very low-income individuals
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Program Type
Program Activities
Our Industry Internship Program (IIP) is open to Work Ready graduates or by special approval by the Director of Education. IIP combines a customer service class with on-the-job training within one of our social enterprises. Graduates from this program may be hired on for 3-6 months for transitional employment.
Program is Offered In
English
Program Hours per Week
25
Information About Program Hours
Average weekly hours of 25 | Can range from 15-39 hours
Program Duration
4 weeks
Rolling Admission
No
Program Start Dates
Tentative next start dates:
Monday, December 22, 2025
Monday, January 26, 2026
Monday, March 2, 2026
Tuesday, April 6, 2026
Tuesday, May 11, 2026
Sample Schedule
| Hours | Activity Type | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|
| 9:00am-2:00pm | On the Job Training | ✓ | ✓ | |||||
| 10:00am-12:30pm | Customer Service Class | ✓ | ✓ | |||||
| 9:00am-10:00am | Enrichment Workshop | ✓ | ||||||
| 10:00am-12:30pm | Employment Lab | ✓ |
Other Schedule Information
Clients also must meet with their case managers weekly, and there is also independent study for homework and Customer Service practice tests and office hours.
Program Requirements
Must be committed to supporting a community of recovery.
Program is CORI-friendly?
Yes
Anticipated outcomes
National Retail Federation Foundation Customer Service & Sales Certificate
Offered quarterly: OSHA 10
Stackable Credential(s) | Employment/Promotion | Industry skills gain | Clients attend daily classroom-based training in order to build the documents necessary to implement a successful job search
Participant Supports
| Participant Support Category | All participants | As needed |
|---|---|---|
| DTA SNAP Child Care Referral | ✓ | |
| Transportation | ✓ | |
| Test/License Fees | ✓ | |
| Books/supplies (Customer Service & Sales Class) | ✓ | |
| Clothing/Uniform | ✓ |
Are there any out of pocket expenses for the participant?
No
Do participants receive any pay?
Stipend
Other, please explain
Participants receive a weekly stipend for On-the-Job training.
Our Industry Internship Program is an approved Career Service program through Access to Recovery (ATR). Participants referred from ATR may receive additional stipends.
Location
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1145 Washington Street, Boston, MA 02118
Public Transit Information
Accessible via public transportation by the Orange, Silver, and Red lines as well as the Commuter Rail.
May meet the ABAWD work rules?
Yes
Phone Number
617-542-3740
Program Contact
Victoria Patlajan