Participants
Unemployed or underemployed community members of the Merrimack Valley that face multiple barriers to obtaining employment that are interested in pursuing employment in the customer service industry
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- How We Can Help
See how SNAP Path to Work can help you achieve your career goals and support your family’s success. - Programs and Services
SNAP Path to Work offers a variety of education and training programs and supports designed to help you prepare for, find, and succeed in your next job.
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- Eligibility Requirements
Interested? Find out who can enroll in SNAP Path to Work and how to get started. - Find a Provider
Find free SNAP Path to Work education and training opportunities near you. DTA partners with community colleges, MassHire Career Centers, and community-based organizations across the state.
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Learn about the qualifications to become a provider and associated benefits.
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Program Type
Program Activities
The program includes a variety of activities and workshops aimed at enhancing employability and leadership skills, preparing you for job readiness, providing certification opportunities, offering real-world experience through an internship, and providing job placement.
1. Employability and Leadership Skills Workshops:
You will engage in workshops that focus on developing essential employability and leadership skills. These workshops may cover topics such as communication skills, teamwork, problem-solving, time management, critical thinking, conflict resolution, and professional etiquette.
2. NRF Customer Service Certification:
You will have the opportunity to earn a NRF Customer Service Certification. This certification validates your skills and knowledge in providing excellent customer service and can greatly enhance your employability in customer-facing roles. The program will provide the necessary resources and training materials to help you prepare for and pass the certification exam.
3. 2-Week Internship:
To provide you with real-world experience, the program offers a 2-week unpaid internship opportunity. You will be placed in a customer service role in a company or organization related to a field of interest or chosen career path. During the internship, you will have the opportunity to apply the skills and knowledge gained during the workshops and classes in a practical setting. This experience will not only enhance your resumes but also provide valuable insights into the professional world and help you to make informed career decisions.
4. Job Readiness Preparation Classes:
This component of the program provides you with the tools and resources needed to successfully prepare for the job market. Classes cover resume writing, cover letter development, interview skills, networking strategies, job search techniques, and professional dress code.
5. Job Placement Services:
Get your foot in the door with job placement assistance.
Program is Offered In
English
Program Hours per Week
20
Program Duration
10 weeks
Rolling Admission
Yes
Sample Schedule
| Hours | Activity Type | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|
| 5:00pm-8:00pm | Employability/Leadership Workshops, Customer Service Certification Preparation, & Job Search /Job Readiness Prep | ✓ | ✓ | ✓ | ✓ | ✓ |
Other Schedule Information
Remote days are Mondays, Thursdays, and Fridays. On-site days are Tuesdays and Wednesdays.
A two-week unpaid internship will be provided in participant's field of choice. Internship hours and schedule vary depending on participant and employer needs.
The schedule is adaptable and can be customized based on the specific requirements and needs of the participant. Following an initial assessment, an individualized schedule can be arranged.
Program Requirements
Participant must be willing and able to work upon completion of program
Program is CORI-friendly?
Yes
Anticipated outcomes
National Customer Service Certification | Microsoft Digital Literacy Certification | Certificate of Program Completion | Employment/Promotion | Basic skills gain
Participant Supports
| Participant Support Category | All participants | As needed |
|---|---|---|
| DTA SNAP Child Care Referral | ✓ | |
| DTA SNAP Transportation Support | ✓ | |
| Books/Supplies | ✓ | |
| Test/license fees | ✓ | |
| Clothing/Uniforms | ✓ |
Are there any out of pocket expenses for the participant?
No
Do participants receive any pay?
Not applicable
Location
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439 South Union Street, Lawrence, MA, USA
Public Transit Information
Accessible via public transportation
Phone Number
978-258-6894
Program Contact
Yasmine Perez