Participants
Participants must be 1) adult immigrants with limited English proficiency, 2) residents of Boston or Metro North region, 3) low-income, and 4) authorized to work in the U.S.
The ESOL for Customer Service job training program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services. Upon completing the training, participants will have the motivation and self-confidence to apply and interview successfully for customer service roles geared towards their interests and career goals.
Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)
Classes offered remotely on Zoom, or in-person.
Participants must be 1) adult immigrants with limited English proficiency, 2) residents of Boston or Metro North region, 3) low-income, and 4) authorized to work in the U.S.
English
5
12 weeks
No
Spring (Apr-Jun) 2024 | Summer (Jul-Sep) 2024
Hours | Activity Type | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
---|---|---|---|---|---|---|---|---|
Flexible (remote or in-person) | Job search training | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Flexible (remote or in-person) | Career counseling | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Supervised Job Search/case management is 1-5 hour/week, scheduled based on the student and advisor's mutual availability. All participants in the Vocational Training are required to enroll in Supervised Job Search if they are not employed by their graduation date. Classes are offered in-person or remotely.
Completion of ESOL for Customer Service Vocational Skills Training Component
Yes
Employment/Promotion | Placement in an entry-level customer service job
Participant Support Category | All participants | As needed |
---|---|---|
DTA SNAP Transportation Support | ✓ | |
DTA SNAP Child Care Referral | ✓ |
No
Not applicable
38 Ash Street, Boston, MA 02111.
The nearest transit stop is Tufts Medical Center on the MBTA Orange and Silver Lines.
617-249-2995
Nicole Smith