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Programs and Services SNAP Path to Work offers a variety of education and training programs and supports designed to help you prepare for, find, and succeed in your next job.
Eligibility Requirements Interested? Find out who can enroll in SNAP Path to Work and how to get started.
Find a Provider Find free SNAP Path to Work education and training opportunities near you. DTA partners with community colleges, MassHire Career Centers, and community-based organizations across the state.
The CustomerFIRST (Customer-Focused Industry-Recognized Sales Training) Program teaches job readiness, customer service and sales skills.
The program is for:
Immigrants with intermediate English proficiency (Fluent English speakers will be referred to other programs)
Unemployed or underemployed low-income adults
Residents of the Greater Boston area
Class topics:
Retail fundamentals,
Customer service,
Sales,
Finding and applying to jobs online,
Preparing resumes and other application materials, and
Interviewing for jobs.
Participants will also meet weekly with a career counselor to receive one-on-one job placement services.
Credential: National Retail Federation's RiseUP Retail Fundamentals Certificate (must pass the exam).
Participants
Participants must be 1) adult immigrants with intermediate English proficiency, 2) residents of Greater Boston, 3) low-income, and 4) authorized to work in the U.S.
Program is Offered In
English
Program Hours per Week
16
Program Duration
9 weeks
Rolling Admission
No
Sample Schedule
Hours
Activity Type
Mon
Tue
Wed
Thu
Fri
Sat
Sun
9:30am-12:30pm
Vocational Skills Training
✓
✓
✓
✓
9:30am-12:30pm
Job Search Training (asynchronous, 3 hrs/wk)
✓
1:00pm-2:00pm
Career Counseling (case management) 1 hr/wk
✓
Other Schedule Information
Career Counseling/case management is 1 hour/week, scheduled based on the student and advisor's mutual availability, therefore, hours may differ from the schedule above.
Program Requirements
Adult immigrant with intermediate English proficiency | low-income | work authorization
Program is CORI-friendly?
Yes
Anticipated outcomes
National Retail Federation's RiseUP Retail Fundamentals Certificate | Customer Service and Sales Certificate | Employment/Promotion | Basic skills gain | Industry skills gain
Participant Supports
Participant Support Category
All participants
As needed
DTA SNAP Child Care Referral
✓
DTA SNAP Transportation Support
✓
Books/Supplies
✓
Certificate Exam fees
✓
Are there any out of pocket expenses for the participant?
No
Do participants receive any pay?
Stipend
Other, please explain
$100 visa gift card for 80% attendance at the end of each 4-week period of the course. (pending funding)
Location
BCNC's Boston site at 38 Ash Street, Boston, MA 02111.
