Participants
Participants must be 1) adult immigrants with intermediate English proficiency, 2) residents of Greater Boston, 3) low-income, and 4) authorized to work in the U.S.
- Clients
-
-
-
- How We Can Help
See how SNAP Path to Work can help you achieve your career goals and support your family’s success. - Programs and Services
SNAP Path to Work offers a variety of education and training programs and supports designed to help you prepare for, find, and succeed in your next job.
- How We Can Help
-
- Eligibility Requirements
Interested? Find out who can enroll in SNAP Path to Work and how to get started. - Find a Provider
Find free SNAP Path to Work education and training opportunities near you. DTA partners with community colleges, MassHire Career Centers, and community-based organizations across the state.
- Eligibility Requirements
-
-
- Providers
-
-
-
- Recruitment Events
Find and attend a recruitment webinar or other event in your area. - How it Works
Learn about the qualifications to become a provider and associated benefits.
- Recruitment Events
-
- Current Providers
Easily find participating providers by type and location.
- Current Providers
-
-
- Provider Login
-
- Details
- prev
- next
- Share
- Website
- Return to Search
- prev
- next
Program Type
Program Activities
The CustomerFIRST (Customer-Focused Industry-Recognized Sales Training) Program teaches job readiness, customer service and sales skills.
The program is for:
- Immigrants with intermediate English proficiency (Fluent English speakers will be referred to other programs)
- Unemployed or underemployed low-income adults
- Residents of the Greater Boston area
Class topics:
- Retail fundamentals,
- Customer service,
- Sales,
- Finding and applying to jobs online,
- Preparing resumes and other application materials, and
- Interviewing for jobs.
Participants will also meet weekly with a career counselor to receive one-on-one job placement services.
Credential: National Retail Federation's RiseUP Retail Fundamentals Certificate (must pass the exam).
Program is Offered In
English
Program Hours per Week
16
Program Duration
9 weeks
Rolling Admission
No
Sample Schedule
| Hours | Activity Type | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|
| 9:30am-12:30pm | Vocational Skills Training | ✓ | ✓ | ✓ | ✓ | |||
| 9:30am-12:30pm | Job Search Training (asynchronous, 3 hrs/wk) | ✓ | ||||||
| 1:00pm-2:00pm | Career Counseling (case management) 1 hr/wk | ✓ |
Other Schedule Information
Career Counseling/case management is 1 hour/week, scheduled based on the student and advisor's mutual availability, therefore, hours may differ from the schedule above.
Program Requirements
Adult immigrant with intermediate English proficiency | low-income | work authorization
Program is CORI-friendly?
Yes
Anticipated outcomes
National Retail Federation's RiseUP Retail Fundamentals Certificate | Customer Service and Sales Certificate | Employment/Promotion | Basic skills gain | Industry skills gain
Participant Supports
| Participant Support Category | All participants | As needed |
|---|---|---|
| DTA SNAP Child Care Referral | ✓ | |
| DTA SNAP Transportation Support | ✓ | |
| Books/Supplies | ✓ | |
| Certificate Exam fees | ✓ |
Are there any out of pocket expenses for the participant?
No
Do participants receive any pay?
Stipend
Other, please explain
$100 visa gift card for 80% attendance at the end of each 4-week period of the course. (pending funding)
Location
-
BCNC's Boston site at 38 Ash Street, Boston, MA 02111.
Public Transit Information
It is a two-minute walk from the Tufts Medical Center T stop on the Orange and Silver Lines.
Phone Number
617-249-2995
Program Contact
Nicole Smith