At Your Service, Customer Service and Hospitality Training Program

Our 6-week Hotel and Hospitality training, At Your Service, is an adaptation of the innovative American Hotel and Lodging Association’s nationally accredited Institute START Curriculum and certification. START (Skills, Tasks, and Results Training) for Individual Positions offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property. Specific trainings include: Hospitality and Careers; Guest Services; Room Division; and Food and Beverage Service. Job seekers will attend training during regular hotel hours, informational interviews with hospitality professionals as well as sit for an American Hotel and Lodging Association (ALHA) national accredited certification exam.

The Job Readiness Training portion of the program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of locals employers, on and off-site hiring events and mock interviews with hiring professional volunteers (2 weeks)

Participant pay: Stipend