How We Can Help See how SNAP Path to Work can help you achieve your career goals and support your family’s success.
Programs and Services SNAP Path to Work offers a variety of education and training programs and supports designed to help you prepare for, find, and succeed in your next job.
Eligibility Requirements Interested? Find out who can enroll in SNAP Path to Work and how to get started.
Find a Provider Find free SNAP Path to Work education and training opportunities near you. DTA partners with community colleges, MassHire Career Centers, and community-based organizations across the state.
The ESOL for Customer Service job training program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services. Upon completing the training, participants will have the motivation and self-confidence to apply and interview successfully for customer service roles geared towards their interests and career goals.
Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)
Classes offered remotely on Zoom, or in-person.
Participants
Participants must be 1) adult immigrants with limited English proficiency, 2) residents of Boston or Metro North region, 3) low-income, and 4) authorized to work in the U.S.
Program is Offered In
English
Program Hours per Week
5
Program Duration
12 weeks
Rolling Admission
No
Program Start Dates
Spring (Apr-Jun) 2024 | Summer (Jul-Sep) 2024
Sample Schedule
Hours
Activity Type
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Flexible (remote or in-person)
Job search training
✓
✓
✓
✓
✓
Flexible (remote or in-person)
Career counseling
✓
✓
✓
✓
✓
✓
Other Schedule Information
Supervised Job Search/case management is 1-5 hour/week, scheduled based on the student and advisor's mutual availability. All participants in the Vocational Training are required to enroll in Supervised Job Search if they are not employed by their graduation date. Classes are offered in-person or remotely.
Program Requirements
Completion of ESOL for Customer Service Vocational Skills Training Component
Program is CORI-friendly?
Yes
Anticipated outcomes
Employment/Promotion | Placement in an entry-level customer service job
Participant Supports
Participant Support Category
All participants
As needed
DTA SNAP Transportation Support
✓
DTA SNAP Child Care Referral
✓
Are there any out of pocket expenses for the participant?